Dear Jack and Team,

I am writing to let you know how pleased myself and children are with the alterations and extension you undertook on our property.

Considering the conditions you had to work in, with the three of us living in the house while you were working, must have been difficult for you all, but each day you made sure that we were able to live our lives as normally as possible.  I was also very pleased at the workmanship and pace that you all worked at.  Well, I am now at the stage of finishing the decorating and am very proud of my new home.  I have had lots of positive remarks from friends and family on the house's transformation.

Please give my regards to everyone on the team and give my thanks for a job well done.

Kind regards,  Sue H