Dear Jack,

I just wanted to take this opportunity to thank you and your colleagues for the excellent work that you carried out on our property last year.  Building contractors often get negative publicity but I would like to redress this by giving you some very positive feedback.

The work was of a high quality and met the specifications that we set.  Your team were flexible in agreeing to additional changes throughout the period of the work and were pleasant and accommodating throughout the long project which took just over 12 months to complete.

We now have the house that we always wanted and we would be very happy to act as a reference for you with any future clients.

Graham & Ali